Frequently Asked Questions
Here we try to provide you with helpful answers for your final questions. Should you have any further questions, please do not hesitate to contact us!
Besondere Bestimmungen aufgrund von Covid-19
Besondere vorübergehende Bestimmungen aufgrund von COVID-19:
Für alle gebuchten Reisen, die bis zum 28. März 2021 gebucht werden, gilt:
Die Anzahlungsforderung in Höhe von 20% des Reisepreises wird erst ab 28. März 2021 fällig und Sie sind daher bis dahin jederzeit berechtigt ohne Angabe von Gründen kostenfrei zu stornieren!
Sollten sich die Prognosen der Behörden nicht bestätigen und wir auch in 2021 noch mit einer bedrohlichen epidemiologischen Situation konfrontiert sein, erweitern wir diese kostenfreie Stornofrist zu Ihren Gunsten.
BOOKING AND PAYMENT
How to book a camp!
The easiest way to book a camp is via our homepage. On each camps page you will find the button “book online”. A booking is binding for us as soon as we confirm it.
Please note that if you fill in only one booking for multiple participants, you will receive only one invoice for all of them.
Can I book several participants/children at once?
Yes, you can book several children at once. In our booking form you have the possibility to add further participants. Please note that if you book several participants in one go, you will only receive one invoice.
Can I combine different camps?
It is possible to combine different summer camps. For example, your child could first visit the English Action Camp and then enjoy a week at the Multi Activity Camp. Please contact us at office@camps.at to receive a custom offer.
When and how can I pay?
After your booking is confirmed you will receive the booking confirmation by email. It includes the down payment and remaining amount with the respective payment terms, as well as our bank details. There is also a link for credit card payments. Until 14 days after registration, a 20% deposit is due; the balance must be paid 20 days before arrival. The payment must be free of charge for young austria. If you pay the deposit by credit card, we will automatically debit the balance 20 days before your arrival. Please note that if you book several participants in one go, you will only receive one invoice.
Please note that if you fill in only one booking for multiple participants, you will receive only one invoice for all of them.
Can my child participate if it has a persistent illness?
-such as epilepsy or ADHD.
In principle, diseases such as epilepsy or ADHD do not constitute an obstacle to participation. However, this is always a case-by-case decision and we ask you to contact us at office@camps.at before booking.
BEFORE THE CAMP
Does my child have to take his/her passport with to the camp?
We recommend that all Austrian citizens bring along at least one copy of their passport or ID. Citizens of the Schengen area will need their original passport or ID card. Children from all other countries in the world must bring along their original passport.
Does my child need a visa for the stay?
Please inquire as to entry requirements and visa requirements specific to your home country prior to booking.
Do I have to take out an insurance?
Taking out an insurance is at your discretion. We offer 2 different cancellation insurances, as well as health insurance for non-Austrian citizens. Details are provided under the menu item Insurances.
When and how will I receive the travel documents?
You will find the travel documents at the costumer center approx. 2 weeks prior to the start of camp. In it you will find the emergency card, optional extra programmes (depending on the camp), a suitcase packing list, the exact address of the youth hostel and other important information.
Please contact us if you do not receive the link for the costumer center (4 weeks before the camp starts).
What is the emergency card?
The emergency card is a form which you receive with your booking confirmation. You will also finde it in the costumer center 2 weeks befor the camp starts. The entered information is intended for your child’s camp counsellors. The information will of course be handled confidentially. Please fill out this form completely and have your child bring it to camp. Please also inform us of any allergies (such as food intolerances), illnesses, prescriptions or the like at the time of booking!
Please note that our camp counsellors will only administer medications to your child that are indicated on the emergency card (name, dose). Our counsellors are prohibited from administering any other kind of medication to your child!
Which clothes are necessary to pack?
Clothing
You will receive a list of what to pack along with your travel documents (costumer center). We recommend athletic wear, rain gear, solid footwear, slippers, long trousers and a warm jumper for all camps. Please lable all of your child's clothing.
Towels and linens
Please pack hand towels for daily use as well as a beach towel for your child (and remember to label them); the ya! adventure guest house will provide bed linen.
Are there any additional offers I can book for my child?
You have the option of booking a few extra highlights for your child; such extra activities are not included in the camp program, like raftingr high rope course. Additional offers are organized by professional and licensed sports and outdoor partners, and make for an all-round successful experience. We figure out which programs to offer (although whether or not an activity can be offered depends on a certain minimum number of participants). Note: Additional offers vary by camp. Please check off any additional offer on this list and confirm it with your signature. Please give this list to your child to be handed in at camp: it also doubles as your declaration of consent. Please also make sure your child brings the exact payment amount to camp.
What if my kid has special food requests?
The ya! adventure guest house will gladly honour special food requests (vegetarian diet, pork-free diet, and the like). In case of food allergies we kindly ask you to note this on the emergency card. Please inform us of any such requests also at the time of booking.
Must my child be vaccinated?
Please consult your doctor about necessary vaccinations and be sure to list them on the emergency card.
DURING THE CAMP
Which camp rules are in the summer camp?
Please inform your child of this prior to his or her stay.
Alcohol and tobacco products are strictly forbidden to all participants.
The camp area is to be left only with the camp director's permission and only at certain times and in small groups.
Rooms are to be kept tidy and clean.
Camp participants are to treat each other with respect.
There is to be no violence or indecent behaviour toward other people at camp.
Participants are to follow the instructions of the care team at all times!
Can my child be expelled from the camp?
A participant may be expelled if he or she has a contagious or otherwise serious illness or handicap upon arrival that was kept from us and that would stop him or her from taking part in daily activities; this also applies to indecent behaviour, criminal offences or any other behaviour for which our counsellors cannot be held responsible (also see 'Camp Rules'). ln the event of expulsion, parents/legal guardians will be responsible for the costs of picking up their child and will have to make their own pick up arrangements. We cannot reimburse travel fees.
How can I reach young austria in an emergency?
ln case of an emergency, you can reach young austria 24/7 while summer camp is in session! This phone number will be included in your travel documents, which you will receive in plenty of time before the start of the trip! Please only use this phone number in case of an emergency so as to not unnecessarily tie up the line!
Who are the young austria counsellors?
Children and adolescents are supervised by young austria's team of camp counsellors. Our camp counsellors are mostly students in the fields of physical education, education, psychology, as well as prospective or current teachers. ya! CAMP counsellors and directors attend several days worth of training seminars and are thoroughly prepared for their employment at our summer camps. They are required to pass courses on first aid, legal aspects, program planning and organisation in order to be able to work with us. They undergo a background check which must of course, reveal the absence of any criminal record! Supervising and chaperoning our under-aged participants is our highest priority!
Who is liable?
Our camp counsellors and directors are not liable for any disorderly, prohibited conduct on the part of individual camp participants. ln the case of such an event, neither camp counsellors, directors nor young austria will assume liability.
With whom will my child be allocated in the room?
Our team of camp counsellors will allocate the rooms: girls and boys are assigned separate rooms. Also they will try to have a good mixture of different nationalities and they will put kids with more or less the same age together in a room. You are welcome to make a room request at the time of booking.
How much pocket money should I give to my child?
We recommend allotting approx. € 20,– per week: participants use their packet money to buy souvenirs, post cards, ice cream, additional beverages, etc.
Where to store valuables, pocket money, important documents?
Our team of counsellors holds onto packet money and important documents for participants. Please be sure to put any important documents in an envelope with your child's name written on it. Participants will be given portions of their packet money at specific times. Participants are responsible for any personal items not placed in the care of our team of counsellors. We also recommend labelling any valuables.
May my kid bring his mobile phones & other electronic devices?
Mobile phones are an essential element of our young guests’ life. They want to use regularly their social media, the camera, etc. Of course we do not want to limit our guests during their vacation. But in case of abusive use or if it is helpful for the daily routine, the counsellors can collect the mobile phones and hand it out during certain phone times. Please note that it is up to each camp director to execute this measure.
Please leave laptops, Gameboys, Playstations and other devices at home! Naturally, dangerous objects such as (pocket) knives are prohibited!
When is the best time to reach my child?
The best time is between 17:30 and 19:00. Please be aware of how frequent phone calls can bring on homesickness, especially in younger participants.
May we visit the kids during the camp?
We have learned from experience that generally visits from parents and relatives can lead to stronger cases of homesickness in some of our participants. If you will need to pick your child up from camp for an important appointment, we ask that you will make an arrangement with the ya! office in Salzburg ahead of time. Additionally, we will require a written legitimation from parents/relatives/friends!
Is there a possibility to do the laundry at the camp?
Please make sure you pack plenty of clothes and hand towels for your child to bring to camp. lf your child stays for 3 weeks or more we offer a washing service.
Is an early departure possible?
Should your child have to leave early for personal reasons, this is generally not a problem. Unfortunately, we cannot offer a separate airport transfer or accompanied train ride except on Saturdays. Please inform us at office@camps.at if an early departure is necessary.
Is a late arrival possible?
Should your child have to arrive late for personal reasons, this is generally not a problem. Unfortunately, we cannot offer a separate airport transfer or accompanied train ride except on Saturdays. Please inform us at office@camps.at if your child will arrive on a different date.